John gave me an estimate over the phone for the repair. When John arrived he said that all that is needed is an adjustment with no parts. He charged me a very fair price for his time and labor. I would not hesitate in using this company again and...
If you are a landlord . . .
As a landlord, you are plenty busy, and having a partner you can trust to look out for your interests can be refreshing. Lots of technicians can repair broken appliances, but Certainty Appliance Repair LLC understands that your needs extend beyond that. You need a technician who can provide timely communication of the problem found, as well as provide an estimate of what it will take to fix the problem.
We do charge a service fee to diagnose what is wrong with your appliance. Once the problem has been identified, the tech will tell you what the cost will be if you want to repair the appliance, including the prices for parts and labor. If it's a dishwasher or over-the-range microwave and you would prefer to replace the appliance, we can assist in procurement and installation of a new appliance and disposal of the old appliance.
You most likely want to work with a company that has repair hours that work for your tenants. We schedule one-hour appointment windows between 9 a.m. and 6 p.m. during the week. If you want an email or phone call to let you know what time we have it scheduled for, just let us know.
We have found that many landlords appreciate what we do after the repair. Starting with the invoice, we provide complete information about the repair on our invoices, and we send invoices via email (or regular mail upon request). If you pay by credit card, we will send you the invoice marked PAID for your records. In addition, we maintain a database of repairs we have completed for you by address in case you have any questions in the future.
You will have full information to help you make an informed decision. If you do not want to have it repaired right then, our written price estimate is good for 30 days, and you only owe for the service call at the time of diagnosis, unless prior arrangements have been made.